For stores, online retailers and chains

Retail compliance that scales from
single store to twenty.

WHS, privacy, returns and Fair Work policies anchored to the Australian Consumer Law, the Privacy Act 1988 and the General Retail Industry Award 2020.

Generate your retail pack — $199View a sample pack
Aligned with ACCC · Privacy Act · Fair Work20-minute generationBranded PDF + ZIP
6
Store-floor hazards addressed by SWMS
ACL
Aligned returns + warranty wording
13
Australian Privacy Principles drafted in

What we generate for you

Every hazard, every service — mapped to a clause.

Tell us what you do and what could go wrong. We draft a SWMS, policy clause or register entry against each one — with the regulatory reference embedded.

Hazards covered

  • Manual handling
    SWMS · Stock receiving + shelf restocking (WHS Reg 60)
  • Slip & trip
    Store inspection roster + cleaning SOP
  • Customer aggression
    Occupational violence policy + code-grey response
  • Cash handling
    Cash handling SOP + safe drop / float reconciliation procedure
  • Late-night closing
    Late-night close-down procedure + lone-worker plan
  • Shoplifting confrontation
    Theft response procedure — non-confrontation policy

Services covered

  • In-store sales
    Front-of-store SOP + ACL-aligned refund procedure
  • Online fulfilment
    Pick-pack SOP + dispatch and consumer guarantee compliance
  • Stock receiving
    SWMS · Stock receiving and unloading
  • Cash handling
    Cash handling SOP + safe drop / float reconciliation
  • Late-night trading
    Late-night close-down + lone-worker check-in plan
  • Returns & repairs
    ACL-aligned returns procedure with consumer guarantee wording

Document set

Eight documents.
Tailored to your trade.

Retail packs lead with store-floor safety, customer-aggression response and ACL-aligned returns — the obligations a state inspector and the ACCC both check.

Customise the document set
  • 01

    WHS Policy

    core

    WHS policy with store-floor context — manual handling, slips and customer aggression — referencing the model WHS Act and your state regulator.

  • 02

    Safe Work Method Statements

    operations

    Safe procedures for stock receiving, ladder use, cash handling and late-night closing.

  • 03

    Incident & Hazard Register

    operations

    Incident register sized for retail — slips and trips, customer aggression, theft confrontation and online order disputes.

  • 04

    Emergency Response Plan

    operations

    Store emergency plan covering fire, evacuation, lockdown and robbery response.

  • 05

    Employee Code of Conduct

    people

    Behaviour standards aligned with the General Retail Industry Award 2020 and Fair Work expectations.

  • 06

    Privacy Management Plan

    core

    APP-compliant privacy plan covering loyalty programs, payment processors, marketing consent and online tracking.

  • 07

    Anti-bullying & Harassment

    people

    Respect-at-work clauses calibrated for shift-based, customer-facing teams.

  • 08

    Training Register

    operations

    Register prepopulated with first aid, manual handling, ACL refresher and cash-handling training.

Operator on PolicyPack

“We were due for a multi-store audit and a Fair Work review in the same fortnight. PolicyPack stitched the pack together overnight — auditor signed it, Fair Work moved on.”
Daniela R.
Operations Manager, Brightline Retail

Single Pack

$199one-time, all inclusive

Everything you need to pass the audit today — WHS, SWMS, privacy plan, conduct, incident register and emergency plan, branded for your business and tailored for retail & ecommerce.

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FAQ

Questions specific
to retail & ecommerce.

The five or six things every operator in this industry asks us before getting started.

  • Yes. The returns procedure is drafted against the consumer guarantees in Schedule 2 of the Competition and Consumer Act 2010 and references the ACCC's Consumer guarantees: a guide for businesses.

  • Loyalty data is treated as personal information under the Privacy Act with explicit APP 3 collection, APP 5 notice and APP 7 direct-marketing clauses, plus an opt-out workflow.

  • The code of conduct is drafted against the General Retail Industry Award 2020, including penalty rates, breaks and casual conversion triggers.

  • Yes. The same pack can be re-keyed to each store's address, ABN and primary jurisdiction — your Vault subscription keeps every variant in sync.

  • If you flag online fulfilment, the pack adds a Spam Act 2003 compliant marketing procedure and a cookies / tracking disclosure clause for your privacy notice.

Ready when you are

Compliance that fits a retail roster.
Not a head-office department.

Get a tailored retail compliance pack — WHS, ACL, privacy and Fair Work — in less time than tonight's close-down.

Generate your retail pack — $199Inspect a sample first