For cafes, restaurants and venues
Hospitality compliance built for
Australian kitchens and venues.
WHS, allergen and Fair Work compliant policies referencing Food Standards Australia New Zealand, your state food authority and the Restaurant Industry Award 2020.
What we generate for you
Every hazard, every service — mapped to a clause.
Tell us what you do and what could go wrong. We draft a SWMS, policy clause or register entry against each one — with the regulatory reference embedded.
Hazards covered
- Hot surfaces & burnsSWMS · Kitchen operations with burn-prevention controls
- Knives & sharp toolsSWMS · Knife handling and cut response
- Slips on wet floorsCleaning roster + wet-floor signage procedure (WHS Reg 39)
- Manual handlingSWMS · Manual handling for venue stock and kegs
- Allergen exposureAllergen control plan (Food Standards Code 1.2.3 + 3.2.2A)
- Late-night securityLate-night trading risk-management plan
- Alcohol-related incidentsRSA procedure + incident escalation pathway
- Cleaning chemicalsSDS register + chemical handling SWMS (WHS Reg 329)
Services covered
- Dine-in serviceFront-of-house SWMS + allergen disclosure procedure
- Takeaway & deliveryCold-chain SOP + third-party rider safety guidance
- Bar serviceRSA procedure + intoxicated patron refusal pathway
- Live eventsCrowd safety plan + ticketed event risk register
- CateringOff-site food safety plan + Form 1A equivalent paperwork
- Function venueBookings privacy notice + venue evacuation plan
- Late-night tradingLiquor & Gaming compliance + last-drinks procedure
- Outdoor seatingFootpath dining permit + adverse weather procedure
Document set
Eight documents.
Tailored to your trade.
Hospitality packs lead with food safety, allergen management and Fair Work conduct — built against the Food Standards Code, your state food authority, and the Restaurant Industry Award 2020.
- 01
WHS Policy
coreWHS policy with venue-specific hazards — hot surfaces, knives, slips, alcohol-related risk — referencing the model WHS Act and your state regulator.
- 02
Safe Work Method Statements
operationsSafe procedures for kitchen prep, line service, glassware, bar service and venue cleaning.
- 03
Incident & Hazard Register
operationsIncident register sized for hospitality — slips on wet floors, burns, allergen events, intoxicated patron incidents and food complaints.
- 04
Emergency Response Plan
operationsVenue emergency plan covering fire, gas leak, evacuation, lockdown and medical incidents during service.
- 05
Employee Code of Conduct
peopleBehaviour standards aligned with the Restaurant Industry Award 2020 and Fair Work Commission expectations.
- 06
Privacy Management Plan
corePrivacy plan covering customer reservations, CCTV, loyalty programs and online ordering data.
- 07
Anti-bullying & Harassment
peopleRespect-at-work clauses calibrated for the realities of a hospitality team — including positive duty under the Sex Discrimination Act.
- 08
Training Register
operationsRegister prepopulated with food handler training, RSA, RCG, allergen awareness and first aid refreshers.
Operator on PolicyPack
“We renew quarterly. When the SafeWork code shifted in March, our pack regenerated overnight. We didn't have to think about it.”
Single Pack
Everything you need to pass the audit today — WHS, SWMS, privacy plan, conduct, incident register and emergency plan, branded for your business and tailored for hospitality & food.
FAQ
Questions specific
to hospitality & food.
The five or six things every operator in this industry asks us before getting started.
Yes — Chapter 3 (food safety) is referenced throughout, with explicit alignment to Standard 3.2.2 (food safety practices) and Standard 3.2.2A (food safety management tools) where it applies in your jurisdiction.
A dedicated allergen control plan covers the ten major allergens listed in Standard 1.2.3, plate-up segregation, allergen disclosure on menus and a documented training cadence for floor and kitchen staff.
Yes. If you trade alcohol, the pack generates an RSA procedure plus an intoxicated-patron refusal pathway aligned with your state liquor regulator (Liquor & Gaming NSW, VCGLR, OLGR).
The code of conduct is drafted against the Restaurant Industry Award 2020 / Hospitality Industry (General) Award 2020 with explicit clauses for casual conversion, breaks and overtime triggers.
If you flag late-night trading, the pack adds a security risk assessment, lockdown procedure, crowd safety plan and incident escalation pathway.
Ready when you are
Pass the health inspection.
Win back the weekend.
Get an audit-ready hospitality compliance pack with food safety, allergen and Fair Work controls built in.